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Instanet Solutions is proud to offer round-the-clock support to our clients. Below you’ll find some of our most frequently asked questions and answers. Still need to reach us? We’re available 24/7/365! Here’s how to get in touch:

Some Frequently Asked Questions:

    Can it handle the load? Who are your major clients and how many people are on the system?

  • We have over 10,000 people login to our system by breakfast each day and have a proven track record of reliability. Simulated, laboratory load testing simply cannot substitute for real world use by 50,000, 100,000 or 300,000 users.
  • Is the data housed in a Tier IV, SSAE-16 Type II certified datacenter and why is this important?

  • When using Instanet, the answer is yes. Physical security is just as important as data security, encryption, firewalls and ‘all that technical stuff’. Hurricanes, widespread power outages and other disasters always pose a threat. The data center should have redundant connections to the internet, gas or diesel generator back-ups that can last a week or more without refill in case of extended electrical outage, etc. They should also be audited and rated by known organizations. Don’t just take your vendor’s word for it, ask for certifications.
  • I just logged in for the first time where do I start?

  • The most important thing to know about using the system is that it is “transaction centric”. So, to get started, click on “Transactions” and start a new transaction.

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