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FAQs

Have a question about one of our products or need some guidance? As a starting point, check out some of the most frequently asked questions our clients have asked us over the years.

Can I use the system to take my company paperless?

Just having the ability to upload and store documents is not enough, that’s online document storage, not document management. Brokerages that really want to take their business’ paperless need a ‘business grade’ tool and that’s what they get with Instanet. Reporting tools, mobile tools, multiple document distribution tools, online PDF markup and management tools – the things you really need to successfully take your business paperless with as little effort as possible.

What about mobile tools?

DocBox2Go gives you and your agents access to transactions, documents, contacts and forms from virtually any Smartphone. And, it’s not just about listing, sale and lease files. You can access virtually any file or folder in Instanet and DocBox giving you access to your virtual filing cabinet anytime, anywhere – a truly mobile office.

What about branding?

You can brand your account and your agents’ accounts in two ways. One, we can brand the forms with your logo at no charge. Just give us a call at (800) 668-8768 and we’ll make it happen.

You can also upload your brokerage logo and a banner into your Instanet account and all of your agents’ accounts will also be branded. Every email or fax sent out of Instanet will have your brokerage branding on it. The built-in Customer Service Portal and the service ordering functions will also be branded. Anything a client or third party sees is branded with your brokerage branding.

What kind of brokerage wide reporting does Instanet offer?

Instanet gives you the ability to search all of the transactions in your office. The reporting tool allows you to search by office, agent, date, status and more. This gives you the ability to do online file review from virtually any computer with an internet connection.

Instanet also gives brokers the ability to set policy within the system for which forms should be used for different transaction types (e.g. – single family residential sale, condo sale, condo listing)

What about Contact Management and CRM integrations?

Instanet has integrated with Microsoft Outlook and Top Producer enabling users to seamlessly auto-populate their contracts, forms and transactions with their client’s contact data stored in their Outlook and or Top Producer program.

What about MLS integrations?

Instanet has integrated with virtually every MLS vendor/application in North America. Single sign on from the MLS and import of MLS data into Instanet is included with your Instanet agreement. The major MLS vendors have strict security requirements for integration and not all systems meet those requirements.

What about tax data integration?

Instanet integrates with tax systems for the pre-population of listing forms. We’ve integrated with both Realist and iMapp, the most used tax systems by MLSs across North America.

What about broker back office integrations?

For example, Instanet is integrated with the Lone Wolf back office system. You and your staff can import transaction data directly into Lone Wolf. Imagine how much time your staff will save by not having to type transaction data into Lone Wolf.

How much experience does the company have in the forms software business? What is its track record of success?

Instanet Solutions has been providing software to REALTORS® for over 22 years. We have been focused on providing forms and forms related technology and nothing else for these past 22+ years.

We have approximately 400,000 people using our system. We serve over 350 REALTOR® boards, associations and MLSs.

Every software system we have ever released has been successful.

Can it handle the load? Who are your major clients and how many people are on the system?

We have over 10,000 people login to our system by breakfast each day and have a proven track record of reliability.

Simulated, laboratory load testing simply cannot substitute for real world use by 50,000, 100,000 or 300,000 users.

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