Instanet Solutions Announces Always Open Support
Instanet Solutions Now Provides its Customers Industry Leading 24/7/365 Toll free phone support
Austin, TX – July 16th, 2014 – Instanet Solutions, the leader in paperless solutions for the real estate industry, has rolled out 24 hours a day, 7 days per week, 365 days a year support for its clients and end users.
Instanet Solution’s toll-free support line is now always open. Instanet Solutions subscribers can call for support and reach a live support technician at any time, day or night, every day of the year including all holidays, for support on InstanetForms, Authentisign, TransactionDesk, DocBox or any of its other paperless services. The average time to reach a support specialist is less than 1 minute.
“We recognize that real estate professionals work all hours to serve their clients and, in turn, we want to be there for them whenever they need us” says Martin Scrocchi, the CEO and President of Instanet Solutions. “Especially now, with the market as hot as it is, in many parts of the country, when one of our users needs to get a contract out or get something electronically signed using Authentisign, our electronic signing service, they need help immediately. In this market things just can’t wait.”
“We continue to see such a huge uptake of digital transaction technologies in our industry”, says Joe Kazzoun, Vice President of Business and Product Development. “We now see Realtors® getting tens of thousands of electronic documents signed, using Authentisign, every single day. Especially for those just getting started with some of this technology, they need to have the confidence they can reach for the phone when they are just learning and need our help.”
“Providing this 24/7/365 support is just the first of many changes we are making to ensure we remain the leader in paperless technology for the real estate industry,” says Scrocchi. “We’ll have some more exciting announcements coming later this year. Though we’re pleased with our success to date, we’re not letting the grass grow under our feet.”
About Instanet Solutions: Instanet Solutions is a leading provider of real estate technology with over 400,000 licensed, paid user accounts of their various real estate focused products – Instanet Forms™, TransactionDesk™, DocBox™, DocBox2Go™, InstanetFax™, Authentisign™ and Authentisign2Go™. Instanet Solutions began delivering residential real estate technology in 1990.
Instanet Solutions services have processed more than 160 million pages of documents just since 2009 and have saved millions of pages of paper. Instanet Solutions was a pioneer of paperless efforts in the real estate industry, including its Go Green Go Paperless campaign initiated in 2008. Instanet Solutions continues to lead the industry in promoting and developing paperless real estate technologies. Further information about Instanet Solutions and its products is available at http://www.InstanetSolutions.com.